Question 1

What happens when the 7-day trial ends?

Accepted Answer

Your plan converts to the tier you signed up for and the first billing period (month for Solo and Team, year for Pro Annual) is charged to the card on file. You are notified by email before the charge so there are no surprises; if you cancel before day 7, the card is never charged.

Question 2

Is a credit card required to start the trial?

Accepted Answer

Yes — we ask for a card at signup so the trial converts seamlessly if you stay. You will not be billed until after the 7-day trial ends, and you can cancel any time in those 7 days without being charged.

Question 3

What does Pro Annual include that Solo Monthly does not?

Accepted Answer

Pro Annual unlocks unlimited regions (Solo is one region), unlimited seats (Solo is one user), Bid-to-Budget joins, AI mix-design recommendations, and SSO plus role-based sharing — all bundled into the $200/yr per-organization price.

Question 4

What does Team add on top of Pro Annual?

Accepted Answer

Team is for State DOTs and national producers who need the full dataset export — Snowflake / S3 data drops, an SLA with a dedicated analyst, and an on-prem adapter — for $500/mo per organization.

Question 5

How much do I save with Pro Annual vs. Solo Monthly?

Accepted Answer

Solo Monthly at $50/mo for 12 months is $600. Pro Annual is $200 for the year — saving $400/yr (about 67%) and unlocking multi-region, unlimited seats, AI mix-design, and SSO.

Question 6

Can I add team seats later, or do I have to commit now?

Accepted Answer

Pro Annual already includes unlimited seats — there is nothing to add. If your organization outgrows Pro Annual’s limits, upgrade to Team ($500/mo) any time from the same billing portal; the plan change is pro-rated.

Question 7

How do I cancel?

Accepted Answer

Cancel any time from the billing portal — there is no commitment and no cancellation fee. During the 7-day trial you can cancel without being charged at all; after the trial, you keep access through the end of the paid period (month for Solo and Team, year for Pro Annual).

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Questions contractors ask before they buy